IMPORTANT INFORMATION - Please check all the documents when you receive them from us. Call us if you have any concerns.
CHECK-IN - Minimum check-in for domestic flights is 90 minutes and for international flights is 3 hours. You will need to show a valid passport or a travel document with the respective visas for the country you are travelling to.
EXCURSION AND PROMOTIONAL FARES - Most discount fares involve certain restrictions. A change in carrier(s) flight(s), time(s) or routing(s) could result in a carrier demanding extra charges. Obtain agency or airline assistance before making changes. If your plans change while travelling, contact the travel agency. It is not necessary to purchase a new ticket if a refund is due. Please cancel your reservation prior to flight time or ticket would have no value. Nowadays, flights and fares are based on current tariffs that are subject to change without notice.
HOTELS are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period specified by that hotel. Rules may vary by property.
TOUR PACKAGE PRICES are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group tours/packages are based on a Minimum Number of passengers traveling: if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.
CANCELLATIONS AND REFUNDS We reserve the right to charge processing fees in the event of refunds, cancellations and other services like changes to the itinerary.
DISCLAIMER OF LIABILITY - This travel agency is acting as a mere agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). This agency, therefore, shall not be responsible for breach of contract of any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any of such suppliers' rates, bookings, reservations, connections, scheduling, or handling of personal effects.
Travel agent shall not be responsible for any injuries, damages, or losses caused to any traveller in connection with terrorist activities, social or labour unrest, mechanical or construction failures or difficulties, diseases, local laws, climactic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Traveller assumes complete and full responsibility for, and hereby releases the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safely or security conditions at such destinations, during the length of the proposed travel. By embarking upon his/her travel, the traveller voluntarily assumes all risks involved in such travel, whether expected or unexpected. Traveller is hereby warned of such risks and is advised to obtain appropriate insurance coverage against them. Traveller’s retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above, and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.
Passport with respective visas and travel documents are mandatory for travel. Without proper identification, or passport and necessary visas you will not be permitted to depart. It is your responsibility to verify your necessary travel documents. Also, the expiry dates of documents should be also checked in all cases. If the airline or the country immigration deny entry into the flight or the travelling country, then the traveller is responsible and not the agent. Any losses incurred due to such issues are the responsibility of the passenger.
WE STRONGLY RECOMMEND TRAVEL INSURANCE. There are different types of medical, baggage or trip cancellations insurance from the supplier or the agencies. NOTE: Insurance coverage may not cover pre-existing conditions and may have other restrictions and exclusions. Consult the insurance carriers direct for details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage.
WHAT YOU SHOULD KNOW ABOUT THE POSSIBILITY OF AIRLINE BANKRUPTCIES?
Hopefully there will not be any more airline bankruptcies, but it must be recognized that they might occur. You should know how they might affect you.
If an airline declares bankruptcy, it is not obligated to carry you or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets on airlines which have declared bankruptcy as they do not have control of the money. Money given to a travel agent immediately is transferred to the airlines to get the ticket issuance so in case the airline declares bankruptcy then, the agent does not have the funds to be refunded back to the customer as agents normally keep a small commission over selling tickets and it is not possible to issue refund for all the customers until the airline issues them with refunds. If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.
This agency and its agents have endeavoured to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. This agency cannot guarantee, in view of the deregulation of airline fares, that the fare indicated on the ticket will be the lowest possible fare at departure date. Please contact this travel agency before departure if you wish to recheck any newly introduced fare that may correspond with your specific travel requirements. PLEASE NOTE that retention of tickets, reservations or bookings after issuance shall constitute acceptance of all the provisions in the conditions listed hereto, as well as those terms and conditions set forth in the announcements and circulars of the tour/package, cruise or service.
Upon cancellation of the transportation or travel services, where you, the customer, are not at fault and have not cancelled in violation of the terms and conditions, if any, of the contract for transportation or travel services, all sums paid to this Travel Agency for services not received by you will be promptly refunded by this Travel Agency unless you otherwise advise this Travel Agency in writing."